top of page

TERMS & CONDITIONS

Last Updated January 6, 2026

​

Response Time

  • Please allow up to 48 business hours for inquiries, questions, or concerns. When contacting us, please include your name in the subject line. If you currently have an open order, please include your order number.

  • If we are closed on a day that is not a major holiday or weekend, notice will be sent via email and posted at the top of our website header.

​​

New Client Policy

All new clients MUST book a MANDATORY consultation to begin the process of working with Digital Stylz. This consultation ensures that you're serious about the process and are ready to begin. The consultation fee is credited to your account and goes towards the remaining balance of your service.

​

Client Communication

We pride ourselves on effectively working on all of our clients orders in a timely manner. In order for us to get our orders out by the projected date, we need our clients to effectively communicate when drafts are emailed & sent out. Once drafts are sent, clients are expected to respond within the 48-hour review window.

 

Our time is valuable and all of our projects are unique and catered to each order and niche we work with. Not responding back in a timely manner will set our orders back for all other projects that are currently open at that time. If no response is received within 14 business days and no extension is requested, the project may be placed on hold or considered approved as-is at the Designer’s discretion. Due to the custom nature of our services, refunds are not guaranteed.

 

Please communicate the appropriate wording you wish to have on the project, as all wording and catch phrases provided will be used to complete your order.

​

Website Design Policy

  • Please submit the following at least two (2) business days before your project start date.

    • (Website To Do List):

      • Platform Account Login for (Wix, Squarespace, Shopify, or WordPress)

      • High Quality Professional Photos

      • Name for Page Tabs

      • Typed Out Content for each page sent VIA Email (ABSOLUTELY NO SCREENSHOTS!)

      • For E-Commerce Websites, Product Names, Images, Product Descriptions and Pricing.

      • Also if E-Commerce or other sites, provide shipping fees, and policies.

      • About Us Paragraph

      • Color Scheme

      • What you want incorporated on your design

      • Etc.

  • Project turnaround time does not begin until all required documentation is received.

  • Due to the custom nature of our services, all sales are final and non-refundable.

  • These rules apply to all website design services.

​

Workflow & Process Acknowledgment

By purchasing website design services, the Client agrees to Digital Stylz’s established workflow, communication methods, and revision process. Payment in full does not override or alter the Designer’s policies, timelines, or required procedures. The Designer is not required to modify their workflow to accommodate client scheduling preferences or communication limitations.

​

Revision & Feedback Policy

Digital Stylz includes three (3) revision rounds with all website design packages unless otherwise stated in writing.

 

A revision round consists of one consolidated submission of feedback. Multiple emails, piecemeal messages, or ongoing requests will be counted as a single revision round at the Designer’s discretion.

​

How Revisions Are Submitted

All revisions must be submitted in writing via:

  • Email

  • Google Doc

  • The Designer’s designated revision system

Verbal feedback, voice notes, text messages, or informal comments are not considered official revision requests unless documented in writing by the Designer and approved by the Client.

 

Live Revision Meetings

Live revision meetings, screen-share sessions, or walkthrough calls are not included in website design packages.

 

Clients who prefer to provide verbal feedback may request a Live Revision Walkthrough as a paid add-on service, subject to availability. During these sessions, the Designer will document revision notes at their discretion. Any additional changes requested after the session must be submitted in writing and may incur additional fees.

 

Scope of Revisions

Revisions are intended to refine the approved design and may include:

  • Text edits

  • Image swaps using client-provided assets

  • Color, font, spacing, or minor layout adjustments

 

Revisions do not include:

  • Full redesigns

  • New page creation

  • Major layout or concept changes

  • Strategy changes after approval

Requests outside the original scope will be billed separately at $50 per hour.

 

Additional Revisions

Revisions beyond the three (3) included rounds are billed at $10 per revision, unless the request qualifies as a redesign or scope change.

​

Draft Delivery & Response Time

All drafts are delivered via email from kethompson@digitalstylz.com.


You have 48 hours to review and respond with either approval or revision notes.

​

If no response is received within 14 business days and no extension has been requested, the project may be placed on hold or considered approved, finalized, and delivered as-is. Delays caused by lack of client response may affect delivery timelines and do not qualify for refunds.​​

​

If you need more time to review your drafts, please email the address above to request an extension.

​

Communication Policy

If you stop responding during the design process (ghosting), your project will be finalized and delivered as-is, including all graphics created up to that point.

​

Maintaining timely communication ensures a smooth workflow and helps us deliver your project efficiently.

 

Retainer Policy

At Digital Stylz, we understand that sometimes life can get in the way and you may need to cancel a retainer package. We do not offer refunds for our retainer packages, so if you choose to cancel your plan, please understand that you will still be responsible for finishing your current subscription. 

 

If you would like to cancel your plan, you can easily do so by logging into your account and unsubscribing. We understand that this may be an inconvenience, but we strive to provide the best customer service possible. We are constantly working to improve our services and the customer experience, but in the meantime, we do not offer refunds for our retainer packages. 

​

Clients may roll over unused services from the previous month. 

 

Digital Product Copyright / Terms of Use

All Digital Stylz templates and digital products are protected by copyright and are intended for personal business use only. By purchasing, you agree to the following terms:

 

Allowed Use

  • Templates may be used only by the individual purchaser for their own business or brand.

  • You may customize the template for your personal business needs.

 

Prohibited Use

  • Reselling, sharing, copying, redistributing, or giving away any template is strictly prohibited.

  • Templates may not be used for extended commercial purposes.

  • Graphic designers, agencies, or service providers may not purchase these templates to create deliverables for multiple clients.

  • You may not edit, recreate, or modify the template for the purpose of reselling it in any form.

  • Digital Stylz products are not affiliated with Canva in any official capacity.

No license or ownership rights are transferred upon purchase.

​

Agreement

By purchasing this product , you acknowledge and agree to abide by our policies and User Agreement.


Please review our shop announcements and FAQ regularly for any updates or changes to our terms.

​

If you have questions or need clarification about usage rights, please contact us—we’re always happy to help.

 

Print Policy​

Digital Stylz uses third-party companies for printing. We do not offer refunds for any printed marketing materials. If the order is wrong we will work closely with third party so they can fix the order.

​

Invoices

At Digital Stylz, we understand that our clients have different needs and budgets. That’s why we offer flexible payment terms for our services. All payments are due on the due date listed on the invoice. 

​

If payment is not received on the due date, Digital Stylz reserves the right to suspend services and not start on any projects. If a Retainer VIP Client has not paid their invoice balance, they will not be allowed to use any of the designs created by Digital Stylz and the designs may be used in other projects. To resume services, the invoice balance must be paid plus a reinstatement fee of 50% of the invoice.

​

We value our clients and strive to provide the best quality services at competitive prices. We thank you for your business and look forward to continuing to work with you.

​

Refunds/Cancellation

If you choose to cancel a service after payment has been made, you may do so by providing written notice. Please understand that all payments are non-refundable. Due to the nature of the service, if you have an issue with the service please contact us via email.

​

​

Apparel Digital & Merchandise

All apparel, merchandise and digital products sold on www.digitalstylz.com are final sale. There will be no returns or exchanges. If you notice your product to be defective, please contact us at kethompson@digitalstylz.com within 3 business days. If your item is defective we will allow an exchange. We will not allow an exchange if the item has any signs of being used or worn. 

 

After review, if our company decides to move forward with an exchange, we will notify you and you will be responsible for shipping the item(s) back to us. A tracking number is required, and should be emailed to us for your return to be processed. If you return an item without a tracking number and it becomes missing during transport, we will not be responsible. Please allow 3-5 days processing for returns. We reserve the right to refuse any exchange.

​​

Digital Products Policy

All digital products offered by Digital Stylz, including templates, downloads, and pre-made designs are non-refundable. Because these items are delivered instantly and cannot be returned, no exceptions will be made.

​

Please review all product details carefully before completing your purchase. If you have any questions or need clarification prior to ordering, we encourage you to contact us so we can assist you.

​

Shipping & Handling Policy

After order is placed, please allow 2 business days to process and verify credit card authorization before we ship your order. Shipping is 3-5 days, and all orders are shipped via USPS or through Printful. When your order is shipped we will email you with a tracking number.

 

We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to holidays.

​

Designer Rights & Discretion

Digital Stylz reserves the right to refuse or terminate services for any of the following reasons:

  • Failure to provide required documentation or assets necessary to complete the project

  • Inability to make timely or clear decisions regarding project direction

  • Failure to provide clear, actionable feedback during the revision process

  • Non-compliance with brand policies or failure to provide accurate information at the time of booking

 

Digital Stylz also reserves the right to refuse service or terminate a project if a Client becomes unresponsive, abusive, non-compliant with policies, or repeatedly requests work outside the agreed scope. In such cases, services rendered up to that point will be considered complete and non-refundable.

​​

Contact Us

If you have any questions about our terms & conditions, You can contact us:

​

By purchasing any design service you, the Client, are agreeing to all terms & conditions listed here. It is your responsibility as "the Client" to thoroughly read through all of our terms & conditions before purchasing. ​​

We design great graphics and web designs from start to finish 

​

​

LICENSES & CERTIFCATIONS

© 2020 Digital Stylz. All rights reserved. Privacy Policy

bottom of page