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TERMS & CONDITIONS

Last Updated October 10, 2023

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Response Time

  • Please allow up to 48 hours for any inquires , questions or concerns to be responded to. When contacting us please list your name in the subject line or if you currently have an open order with us please put your order number in the subject line. 

  • If for any reason we are closed on a day that is not a major holiday or weekend. We will send an email out prior and it will be listed on the top of our website header.

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New Client Policy

All new clients MUST book a MANDATORY consultation to begin the process of working with Digital Stylz. This consultation ensures that you're serious about the process and are ready to begin. The consultation fee is credited to your account and goes towards the remaining balance of your service.

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Client Communication

We pride ourselves on effectively working on all of our clients orders in a timely manner. In order for us to get our orders out by the projected date, we need our clients to effectively communicate when drafts are emailed & sent out. Please understand that after your drafts are sent it's important you respond within the 48 hour window timeframe. 

 

Our time is valuable and all of our projects are unique and catered to each order and niche we work with. Not responding back in a timely manner will set our orders back for all other projects that are currently open at that time. If you choose to not respond to drafts within 14 business days your order will be put on hold & we cannot guarantee a refund due to the natures of our services. Please communicate the appropriate wording you wish to have on the project, being as though the wording and or catch phrases will be used to complete your order.

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Website Design Policy

  • Please make sure you send over the following before 2 days before your project start (Website To Do List):

    • Platform Account Login for (Wix, Squarespace, Shopify, or WordPress)

    • High Quality Professional Photos

    • Name for Page Tabs

    • Typed Out Content for each page sent VIA Email (ABSOLUTELY NO SCREENSHOTS!)

    • For E-Commerce Websites, Product Names, Images, Product Descriptions and Pricing.

    • Also if E-Commerce or other sites, provide shipping fees, and policies.

    • About Us Paragraph

    • Color Scheme

    • What you want incorporated on your design

    • Etc.

  • Your turnaround time does NOT began until all proper documentation is in.

  • Absolutely NO REFUNDS!

  • Rules apply to ALL designs.

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Draft Policy

Digital Stylz include a 3 draft policy meaning you have THREE tries after the first design to tell me what you want changed. After the THIRD draft my work is FINAL. (No exceptions unless you pay a fee.) After the included revisions, additional revisions will be based on my hourly rate of $45/hr.

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All drafts are sent through via email from kethompson@digitalstylz.com. You have 48 hours to respond to your drafts either approving or responding with revisions for your service. Failure to do so WITHOUT proper communication will result in a FORCE FINALIZATION. Responding to your drafts in an orderly fashion will help the process go smoother. If for any reason you need an extension on reviewing your drafts please communicate that to the email listed above. 

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If for any reason you ghost Digital Stylz in the middle of the design process your project will be FORCED FINALIZED & all graphics that are made up to that point will be turned over to you.

 

Retainer Policy

At Digital Stylz, we understand that sometimes life can get in the way and you may need to cancel a retainer package. We do not offer refunds for our retainer packages, so if you choose to cancel your plan, please understand that you will still be responsible for finishing your current subscription. 

 

If you would like to cancel your plan, you can easily do so by logging into your account and unsubscribing. We understand that this may be an inconvenience, but we strive to provide the best customer service possible. We are constantly working to improve our services and the customer experience, but in the meantime, we do not offer refunds for our retainer packages. 

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Clients may roll over unused services from the previous month. 

 
Print Policy​

Digital Stylz use third party companies for printing. We do not offer refunds for any printed marketing materials. If the order is wrong we will work closely with third party so they can fix the order.

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Invoices

At Digital Stylz, we understand that our clients have different needs and budgets. That’s why we offer flexible payment terms for our services. All payments are due on the due date listed on the invoice. 

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If payment is not received on the due date, Digital Stylz reserves the right to suspend services and not start on any projects. If a Retainer VIP Client has not paid their invoice balance, they will not be allowed to use any of the designs created by Digital Stylz and the designs may be used in other projects. To resume services, the invoice balance must be paid plus a reinstatement fee of 50% of the invoice.

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We value our clients and strive to provide the best quality services at competitive prices. We thank you for your business and look forward to continuing to work with you.

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Refunds/Cancellation

If for any reason you want to cancel a service already paid for you may do so. Please understand that you will not be refunded & all project designs will remain in Digital Stylz  possession. Due to the nature of the service, if you have an issue wit the service please contact us.

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Apparel Digital & Merchandise

All apparel, merchandise and digital products sold on digiatalstylz.com are final sale. There will be no returns or exchanges. If you notice your product to be defective, please contact us at kethompson@digtalstylz.com within 3 business days. If your item is defective we will allow an exchange. We will not allow an exchange if the item has any signs of being used or worn. 

 

After review, if our company decides to move forward with an exchange, we will notify you and you will responsible for the shipping the item(s) back to us. A tracking number is required, and should be emailed to us for your return to be processed. If you return an item without a tracking number and it becomes missing during transport, we will not be responsible. Please allow 3-5 days processing for returns. We reserve the right to refuse any exchange.

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Shipping & Handling Policy

After order is placed, please allow 2 business days to process and verify credit card authorization before we ship your order. Shipping is 3-5 days, and all orders are shipped via USPS or through Printful. When your order is shipped we will email you with a tracking number.

 

We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to holidays.

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As the designer I have the right to the following

Refusing difficult clients 

  • Unable to provide proper documentations OR unable to make a clear decision on what it is they exactly want 

  • Unable to give sufficient reasons on why they don't like their service.

  • Not complying with brand policies , not having proper information at the time of booking.

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Difficult clients will NOT be tolerated & will result in a ban from booking.

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Contact Us

If you have any questions about our terms & conditions, You can contact us:

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By purchasing any design service you "the client" are agreeing to all terms & conditions listed here. It is your duty as  "the client" to thoroughly read through all of our terms & conditions before purchasing. 

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