Response Time

Please allow up to 48 business hours for inquiries, questions, or concerns. When contacting us, please include your name in the subject line. If you currently have an open order, please include your order number.

If we are closed on a day that is not a major holiday or weekend, notice will be sent via email and posted at the top of our website header.

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New Client Policy

All new clients MUST book a mandatory consultation to begin the process of working with Digital Stylz. This consultation ensures that you are serious about the process and ready to begin. The consultation fee is credited toward the remaining balance of your service.

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Client Communication

We pride ourselves on effectively working on all client orders in a timely manner. In order for projects to remain on schedule, clients are expected to communicate promptly when drafts, revisions, or approvals are sent.

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Once drafts are delivered, clients are expected to respond within the 48 business hour review window.

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Our time is valuable and all projects are custom and tailored to each client and niche we work with. Delayed responses may affect timelines for other active projects.

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If no response is received within fourteen (14) business days and no extension has been requested, the project may be:

• placed on hold

• finalized as-is

• considered approved

• or closed at the Designer’s discretion

 

Due to the custom nature of our services, refunds are not guaranteed.

Please communicate all wording, content, and messaging clearly, as all wording and catchphrases provided by the client may be used to complete the project.

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Website Design Policy

Please submit the following at least two (2) business days before your project start date.

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Website To Do List

• Platform account login for Wix, Squarespace, Shopify, or WordPress

• High-quality professional photos

• Name for page tabs

• Typed out content for each page sent via email (ABSOLUTELY NO SCREENSHOTS)

• Product names, product images, descriptions, and pricing for eCommerce websites

• Shipping fees and store policies where applicable

• About Us paragraph

• Brand color scheme

• Requested design direction and inspiration

• Any additional project materials needed for completion

 

Project turnaround time does not begin until all required documentation and materials are received.

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Digital Stylz is not responsible for delays caused by:

• missing content

• incomplete information

• delayed approvals

• failure to provide required assets

• or lack of communication

Due to the custom nature of our services, all sales are final and non-refundable.

 

These rules apply to all website design services.

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Workflow & Process Acknowledgment

By purchasing website design services, the Client agrees to Digital Stylz’s established workflow, communication methods, turnaround structure, and revision process.

 

Payment in full does not override or alter the Designer’s:

• policies

• timelines

• communication methods

• workflow structure

• or required procedures

 

The Designer is not required to modify their workflow to accommodate client scheduling preferences, communication limitations, or delayed responses.

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Revision & Feedback Policy

Digital Stylz includes three (3) revision rounds with all website design services unless otherwise stated in writing.

A revision round consists of one consolidated submission of feedback. Multiple emails, piecemeal requests, scattered edits, or ongoing revisions may be counted as a single revision round at the Designer’s discretion.

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How Revisions Are Submitted

All revisions must be submitted in writing via:

• Email

• Google Doc

• The Designer’s designated revision system

 

Verbal feedback, voice notes, text messages, social media messages, phone calls, or informal comments are not considered official revision requests unless documented in writing by the Designer and approved by the Client.

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Live Revision Meetings

Live revision meetings, screen-share sessions, walkthrough calls, or live editing sessions are not included in website design services.

 

Clients who prefer verbal feedback sessions may request a Live Revision Walkthrough as a paid add-on service, subject to availability.

 

During these sessions:

• the Designer may document revision notes at their discretion

• additional edits requested after the meeting must still be submitted in writing

• additional requests outside the approved scope may incur additional fees

 

Scope of Revisions

Revisions are intended to refine the approved design and may include:

• text edits

• image swaps using client-provided assets

• color adjustments

• font changes

• spacing refinements

• minor layout adjustments

• small content updates

 

Revisions do not include:

• full redesigns

• rebuilding approved concepts from scratch

• new concepts after approval

• new page creation

• major layout changes

• strategy changes after approval

• changing the approved project direction

• additional deliverables outside the original scope

 

Requests outside the approved scope will be billed separately at the Designer’s current hourly or project rate.

 

Additional Revisions

Revisions beyond the included revision rounds may incur additional fees unless otherwise stated in writing.

 

Digital Stylz reserves the right to determine whether a request qualifies as:

• a revision

• a redesign

• a new concept

• or a scope change

 

Additional revisions, redesign requests, or scope changes may require:

• additional billing

• revised timelines

• updated invoices

• or project rescoping

 

Draft Delivery & Response Time

All drafts are delivered electronically via email from kethompson@digitalstylz.com.

Clients have 48 business hours to review and respond with either:

• approval

• or consolidated revision notes

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If no response is received within fourteen (14) business days and no extension has been requested, the project may be:

• finalized

• delivered as-is

• considered approved

• or placed on hold

 

Delays caused by lack of client response may affect project timelines and do not qualify for refunds.

If additional review time is needed, the Client must request an extension in writing.

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Graphic Design Revision Policy

Digital Stylz includes up to two (2) revision rounds for standard graphic design services unless otherwise stated in writing.

A revision round consists of one consolidated list of changes submitted at one time. Multiple emails, messages, scattered edits, or ongoing requests may count as a single revision round at the Designer’s discretion.

 

Revisions are intended for minor refinements such as:

• text edits

• color adjustments

• font changes

• image swaps using client-provided assets

• spacing refinements

• minor layout updates

 

Revisions do not include:

• complete redesigns

• new concepts after approval

• major layout changes

• changing the original project direction

• rebuilding approved concepts

• additional deliverables outside the agreed scope

 

Additional revisions or scope changes may incur additional fees.

 

Digital Stylz reserves the right to determine whether a request qualifies as:

• a revision

• a redesign

• or a scope change

 

All revision requests must be submitted in writing via email or the Designer’s designated revision system.

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Communication Policy

If a Client becomes unresponsive during the design process (“ghosting”), the project may be finalized and delivered as-is, including all graphics, concepts, and deliverables created up to that point.

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Maintaining timely communication helps ensure smooth workflow, efficient scheduling, and timely project completion.

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AI Video Generation Policy

AI-generated video services are created using third-party AI platforms that operate on a credit-based system.

Due to the nature of AI-generated video content, Digital Stylz does not offer:

• free revisions

• regenerations

• or unlimited edits

for AI-generated video projects.

 

Clients are responsible for carefully reviewing and approving:

• scripts

• prompts

• visuals

• style direction

• branding preferences

• references

• creative direction

before AI generation begins.

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Because AI platforms consume paid credits during each render, generation, regeneration, or export, any requested:

• scene changes

• regenerated clips

• updated prompts

• revised outputs

• additional renders

• or creative direction changes

may require additional fees based on:

• platform credit usage

• rendering costs

• video duration

• generation complexity

• editing time

• third-party AI platform charges

 

Please note that AI-generated content may produce:

• rendering artifacts

• motion irregularities

• visual inconsistencies

• unexpected outputs

• or slight variations

that are outside of Digital Stylz’s control due to the nature of artificial intelligence technology.

 

Additional AI renders requested after client approval may require a new invoice before processing begins.

Exact recreations or perfectly identical AI-generated outputs cannot be guaranteed.

Rush Orders

Rush turnaround requests may incur additional fees depending on:

• project scope

• turnaround expectations

• availability

• and scheduling capacity

 

Rush services are not guaranteed and are accepted at the Designer’s discretion.

 

Portfolio Rights

Digital Stylz reserves the right to display completed projects, designs, branding materials, websites, graphics, videos, and related work in:

• portfolios

• social media

• advertisements

• promotional materials

• marketing campaigns

• and case studies

unless otherwise agreed upon in writing before the project begins.

 

Third-Party Platforms & Services

Digital Stylz is not responsible for outages, feature limitations, policy changes, pricing changes, account restrictions, suspended accounts, technical issues, plugin conflicts, or service interruptions caused by third-party platforms, software providers, hosting companies, integrations, apps, or external services.

 

This includes but is not limited to:

• Wix

• Shopify

• Squarespace

• WordPress

• Canva

• Printful

• WeTravel

• TravelJoy

• AI platforms

• hosting providers

• plugins

• or third-party applications

 

SEO & Marketing Disclaimer

Digital Stylz does not guarantee:

• search engine rankings

• AI search visibility

• website traffic

• lead generation

• conversion rates

• sales performance

• or placement on search engines or third-party platforms

 

SEO, GEO, and marketing results may vary depending on:

• competition

• industry

• algorithms

• content quality

• market conditions

• and third-party platform changes

 

Hosting & Domain Responsibility

Clients are responsible for maintaining:

• active hosting services

• domain registration

• third-party subscriptions

• plugin licenses

• platform billing

• and account access

unless otherwise stated in writing.

 

Digital Stylz is not responsible for website interruptions caused by expired subscriptions, unpaid renewals, suspended accounts, or inaccessible client accounts.

 

Retainer Policy

Digital Stylz does not offer refunds for retainer packages or recurring service plans.

If a Client chooses to cancel a retainer plan, they remain responsible for completing the current subscription term and any outstanding balances.

Clients may cancel recurring plans by logging into their account and unsubscribing where applicable.

Unused services may roll over from the previous month at the Designer’s discretion unless otherwise stated in writing.

 

Digital Product Copyright / Terms of Use

All Digital Stylz templates, downloads, and digital products are protected by copyright and are intended for personal business use only.

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Allowed Use

• Templates may only be used by the original purchaser

• Templates may be customized for the purchaser’s own business or brand

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Prohibited Use

• Reselling

• Sharing

• Redistributing

• Copying

• Giving away templates

• Extended commercial resale usage

• Using templates for multiple client deliverables

• Recreating templates for resale purposes

 

Digital Stylz products are not affiliated with Canva in any official capacity.

No ownership rights or licenses are transferred upon purchase.

 

Agreement

By purchasing any Digital Stylz product or service, the Client acknowledges and agrees to abide by all policies, procedures, and terms listed within this agreement.

 

Please review our website, announcements, and FAQs regularly for updates.

 

Print Policy

Digital Stylz uses third-party printing companies for printed materials.

Refunds are not provided for printed materials. If an order issue occurs, Digital Stylz will work directly with the third-party print provider to help resolve the issue where applicable.

 

Invoices & Payments

All payments are due by the due date listed on the invoice.

 

If payment is not received by the due date, Digital Stylz reserves the right to:

• suspend services

• pause active projects

• withhold deliverables

• deny future work

• or terminate services

 

Projects, revisions, consultations, or deliverables may be paused until outstanding balances are paid in full.

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If a Retainer VIP Client fails to pay their invoice, Digital Stylz reserves the right to prohibit usage of created designs and may repurpose unused concepts for future projects.

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To resume services, the outstanding balance plus a reinstatement fee of 50% of the invoice total may be required.

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Chargebacks or payment disputes initiated after work has begun may result in:

• immediate suspension of services

• removal of delivered work where applicable

• termination of the project

• and collection efforts where necessary

Refunds/Cancellation

All payments made to Digital Stylz are non-refundable due to the custom nature of our services.

 

Clients may cancel services by submitting written notice; however, cancellation does not guarantee refunds for:

• completed work

• partially completed work

• strategy

• consultations

• custom designs

• or project preparation time

 

If a Client experiences concerns regarding services, they are encouraged to contact Digital Stylz directly via email.

Apparel, Digital & Merchandise Policy

All apparel, merchandise, and digital products sold through Digital Stylz are final sale.

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No returns or exchanges are accepted unless an item is defective.

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Defective items must be reported within three (3) business days to:
kethompson@digitalstylz.com

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Items showing signs of wear, use, or damage caused by the customer are not eligible for exchange.

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Approved exchanges require:

• return shipment

• tracking information

• and inspection approval

Digital Stylz reserves the right to refuse any exchange request.

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Digital Products Policy

All digital products offered by Digital Stylz, including:

• templates

• downloads

• pre-made graphics

• digital files

• and instant-access products

are non-refundable.

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Because digital products are delivered instantly and cannot be returned, no exceptions will be made.

Please review all product details carefully before purchasing.

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Shipping & Handling Policy

Please allow up to two (2) business days for payment verification and order processing before shipment.

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Shipping timelines may vary depending on:

• carrier delays

• holidays

• weather conditions

• or third-party fulfillment providers

 

Orders may ship through:

• USPS

• Printful

• or other fulfillment providers

 

Tracking information will be emailed once the order ships.

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Digital Stylz is not responsible for shipping delays caused by carriers, holidays, natural disasters, or circumstances outside of our control.

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Designer Rights & Discretion

Digital Stylz reserves the right to refuse, suspend, or terminate services for reasons including but not limited to:

• failure to provide required materials

• inability to make timely decisions

• unclear or conflicting feedback

• abusive communication

• policy violations

• non-payment

• repeated requests outside scope

• inaccurate booking information

• or non-compliance with project procedures

 

If services are terminated, completed work up to that point will be considered final and non-refundable.

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Contact Us

If you have questions regarding these Terms & Conditions, please contact:

• Email: kethompson@digitalstylz.com

• Website: www.digitalstylz.com

• Phone: 803-415-6989 or 943-231-4380

• Address: 1700 Northside Drive NW Suite A7 PMB 1735 Atlanta, GA 30318